As a festival, each year we are continuing to assess our accessible facilities and are constantly striving to make the site and overall experience better for our deaf and disabled customers.

The following information provides details about the bookable accessible provisions at the festival. If you have any questions that are not answered below please contact accessibility@teamlove.org. If you would you like to register to use of any of following accessible facilities:

Personal Assistant / Companion Ticket

Accessible Parking

Accessible Toilets

Lowered Bar Areas

Firstly, you will need to purchase a ticket in the usual way, (www.dnballstars.uk) and then please email enquiries@louderuk.live indicating the facilities you wish to use. You will also need to attach some supporting evidence along with your application. Once you have submitted your email request we will get back to you within two weeks to let you know if it has been approved.

Please note that submission of the form alone does not automatically guarantee eligibility for use of the accessible facilities. If you have any queries about eligibility, please contact us prior to purchasing your ticket at accessibility@teamlove.org.

Our accessible facilities will only be available to ticket holders who have pre-registered their requirements. This is to ensure that we have time to put appropriate provisions in place on site. Please complete the form no later than 10th of September. Information Packs will be sent out to anyone who has successfully registered during the week before the event.

FESTIVAL SITE INFORMATION

DnB Allstars festival will take place on Gunnersbury Park this year. Gunnersbury Park is an open green-field site. It has some limited tarmac paths on the peripheral entrances and exits, however most of the space involves inclines and uneven terrain. While there will be some sheltered areas (some stalls and marquees), it is predominantly an open-air event. Ground conditions are therefore weather dependent, (if we experience extreme weather the ground may become muddy and the grass may well get churned up). This means that mobility across the site may become compromised. We ask you to consider this before purchasing a ticket.

INDUCTION LOOPS

There will be an induction loop at the Accessibility Box Office.

ASSISTANCE DOGS

We welcome assistance dogs on the site. There will be an area provided for toileting and drinking. Please let us know on your form if you are bringing one in advance of the event. To organise this please contact accessibility@teamlove.org.

STROBES

Please note that strobe effects may be used at this event. However, there will not be any specific announcements prior to their use.

MEDICAL SERVICES AND WELFARE AREA

We have an onsite Medical Tent with trained First Aiders should customers need this service.

Please note: The disabled access facilities are for festival goers with permanent disabilities – pregnant women and people with recent injuries such as broken legs, hip replacements etc do not qualify.

• DnB Allstars is an over-18s event, we operate a challenge-25 policy, so be sure to bring your ID with you.

• For the safety of our customers and staff, security will be conducting stringent searches at the gate.

• Anyone found to be carrying illicit items will have them confiscated and may be removed from the festival and handed over to the police where necessary.  

• All confiscated items will not be returned.

• Please note there is no re-entry to the festival. Once you’re in, you’re in.

PROHIBITED ITEMS

Please note, the following items are prohibited & will prevent entry to site:

• Fireworks, laser pens, or flares

• Alcohol, illicit drugs, or legal highs including nitrous oxides

• Animals (with the exception of guide dogs)

• Selfie sticks

• Umbrellas

• Glass

• Cans

• Hi Vis waistcoats, jackets or vests

• Bicycles or scooters

• Chairs

• Food / Drink / Cool boxes / Picnic hampers

• Pens or Paint

• Unmanned Aerial Vehicles (aka Drones)

• Any form of seating other than wheelchairs

• Anything which could be considered an offensive weapon or could cause danger or nuisance.

Everyone attending should feel comfortable and safe whilst on-site. Please have a read of the below and remember to act with respect whilst attending DNB Allstars.

Don’t be a Dick. Be nice to each other.

Practice respect & consent for everyone’s boundaries.

Don’t be a bystander.

Speak to a member of staff if you feel unsafe or uncomfortable or if you see anything happening to someone else that doesn’t feel right.

We will not tolerate any kind of harassment or disrespectful behaviour.

Remember to look after yourself and each other as this will help create a safe & friendly environment.

Staff across site are briefed to support you with any incident and to take all appropriate action. They are there to help you, please speak to them if anyone is making you feel uncomfortable or unsafe.

Please be respectful of our neighbours and the park by ensuring you use the toilets and bins provided. We want to come back year on year and we need your help to do that by respecting the area and the people around us.

The park is still open to the general public as is the Sports Hub and Museum during both show days. Please respect the other park users, families and children.

To get in touch with us, please email: info@louderuk.com

Sunday 17th September.

Doors open: 12:00

Last Entry: 16:30

Close: 22:00

Site address: Gunnersbury Park, Popes Ln, London W3 8LQ

• The artist and performer line-up and all billed attractions are subject to change at any time without notice.

• Strictly no commercial activities or trading on site unless previously agreed by the Organisers.

• The tented arenas and other areas of the event are designated No Smoking areas (this includes e-cigarettes), this is in accordance with the Smoke Free Regulations. Failure to comply with these regulations and event signage may result in ejection.

• Warning: exposure to loud and excessive music may be damaging to your hearing. Please ensure you wear suitable hearing protection.

• Pyrotechnics, lasers, smoke machines, strobe lighting and other special effects may take place during some performances.

A CASHLESS FESTIVAL

We operate a cashless system across all the bars at Waterworks. Some traders may still accept cash payments, but please ensure you are able to pay on card or Apple / Google Pay before entering the site.

REUSABLE CUP SCHEME

We will once again be running our reusable cup scheme across all bars. There will be a levy on your first cup – if you always bring your empty cup back to the bar, you won’t be charged again.

LOST PROPERTY

During the weekend, please go to the Info Tent if you lose or find something. If you need to contact us about lost property after the show, please email enquirIes@louderuk.live

CLOAKROOM

We will be running a cloakroom, this can be found at the Info Tent. The cost per item is £5.

FOOD/DRINK

We can’t allow attendees to bring their own food and drink into the venue. There will be plenty of reasonably-priced bars and traders on site providing a wide variety of refreshments all day long. Vegetarian, vegan and gluten free options will be available.

We encourage attendees to bring their own reusable water bottles, and there will be multiple water refilling stations around the site.

There should be food available to cater for most dietary requirements but please do check with each individual vendor in advance of purchasing food if you have particular requirements or allergies. If you have concerns or wish to speak with someone regarding a special dietary requirement which impacts your health, please contact accessibility@teamlove.org.

Gunnersbury Park is a metropolitan greenfield space, please make sure you dress for the weather and ground-conditions. Wear what you want, but please make sure your footwear is sensible.

Volunteer at festivals & raise money for a charity of your choice!

Volunteering is a gateway to making unforgettable friends while getting free entry to DNB Allstars Volunteering with My Cause UK means you become part of a community that is exciting, adventurous and passionate about making a change in the world we live in.

For more information & details on how to apply, head https://mycauseuk.com/volunteer/.

For press applications please contact enquiries@louderuk.com

What can you do to help?

• Bring a reusable water bottle

• Recycle your waste in the appropriate bins

• Eat at least one veggie meal onsite

• Only use biodegradable glitters

• Be kind, don’t be a bystander & Leave No Trace

ENVIRONMENT

We hold some simple & key sustainable standards across site.

• Calculate & Monitor our environmental impact

• Use HVO fuel & Hybrid generators to power our site

• Encouraged our traders to use organic, local & seasonal food

• Discourage use of single-use plastic cups, cutlery, straws and food containers

• Encourage refillable water bottle use for audience, crew and artists

• Reusable cup deposit scheme available at bars

• Make our site as accessible as possible for all

• Only valid tickets will be accepted on presentation at the event.  Be careful not to purchase tickets from unofficial third party sources as it cannot be guaranteed that they are genuine and invalid or duplicate tickets will not be accepted.

• We reserve the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other circumstances, including (but without limitation) Force Majeure, safety and security concerns or decisions from authorised persons or other competent authority. In the event of such alteration neither we or our official ticket agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration.

  Unless otherwise agreed at our sole discretion, a ticket will not be exchanged or refunded if:

  a) after the festival has started, it is stopped for any reason and is not completed;

  b) on any day of the festival, the start time is delayed for any reason;

  c) the start time (but not the date) of the festival changes after the date the ticket was purchased; or

  d) the ticket is used for entry into the festival.

• Upon booking a ticket you are agreeing to these Terms and Conditions of Admission.

• The Organiser reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the DnB Allstars Festival Website. Please check the Info section regularly for changes and to ensure you have up to date information as these are binding on you.

• The Organisers reserve the right to refuse admission.

• Where tickets are in the form of barcodes, they will be scanned upon entry; once a barcode has been scanned it cannot be used again. The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would cash, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of a ticket. Do not post images of your barcode on social media.

• Admission is at ticket holder’s own risk. The Organisers will not be held liable for any loss or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the Ticket Holder or the actions of other patrons or third parties or Force Majeure.

• The Event Organisers accept no responsibility for goods or services purchased from third party traders.

• As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for security purposes.

• Tickets can purchased via our ticket partner Skiddle, linked here.

There is no general public parking on the site. There will be road closures and parking exclusions in the surrounding area, so please come to the festival on foot, by bike or public transport.

There is an allocated drop off / pick up point a few minutes walk from the festival site for taxis / ubers. Please ensure your taxi driver uses the official drop off / pick up point next to the Gunnersbury Park Sports Hub and do not get dropped off in the surrounding residential street.

We have a limited amount of bike parking. If you would like to use it, please make sure you bring a lock. All bikes are left at owner’s risk.

We will have a fully equipped Medical Centre on site that will be manned by qualified staff. Please make yourself aware of its location as you enter the festival. If you suspect somebody is unwell take him or her to the Medical Tent. If in severe cases they are not moving, please do not attempt to move them. Alert a Steward immediately who will call for the exact help needed.

If you take any medication regularly remember to bring it with you and make your friends aware of any illness or allergies you may have. Look after yourself and those around you.

The Welfare Tent is located right next to the Medical Centre. If you need to grab a quiet five minutes or just want someone to talk to, the Welfare Tent provides a safe and non-judgemental space to do this.

If any residents have any concerns regarding the event, please contact info@louderuk.com and someone will get back to you there.